Our People

Sandra General Manager - Finglas Home Help

Sandra – General Manager

Our Manager Sandra Lea joined the Company in 2011. Although her educational background is in Business Management and Employment Law, one of her first steps within the Company was to sign up to undertake the Carer’s training so as to keenly understand the work and world of Care Staff. 

She gained great personal insight into the challenges of older people by walking alongside her parents as they lived with Motor Neurone disease, Parkinson’s and Dementia. Sandra values people of all ages and is quick to notice the strengths and talents of each individual. She loves to see people released to contribute to the overall work of the Company in the area of their strength. 

Sandra is proud to lead the dedicated Company team of 90 Care staff and 16 Office staff for whom she has an ‘open-door’ policy.  Her mission is to lead and inspire all staff to give of their very best so that the quality of care provided by Finglas Home Help/Care is at the highest level of best practice standards.

Sandra pushes the Company forward on a journey of continuous improvement, welcoming the future HIQA regulation of homecare. As Manager, Sandra also networks with other relevant organisations and is a member Dublin Home Care Partners Consortium and of the Strategy Committee for the National Community Care Network – an organisation of 20 non-profit homecare providers who consistently advocate for best quality standards of person-centred care for those who need home support. 

Janice Care Manager - Finglas Home Help

Janice – Care Manager

With over 10 years’ experience Janice has a vast amount of homecare knowledge. She capably leads the Care Staff Team and Care Coordinators to best support the people who use our service. She is an excellent mentor to carers, bringing an encouraging ‘can do’ spirit to the whole workforce.

Janice was a huge presence in the community during the two years of the Covid-19 pandemic, providing on the ground support and reassurance to both the Care Staff Team and the people who use our service.

Janice says that her experience of starting as a Home Carer, moving on to Out of Hours Supervisor, then Care Coordinator and now Care Manager, has created a much deeper appreciation of the work our staff encounter and equips her to have a greater understanding of our service user’s needs.

Tony Care Coordinator - Finglas Home Help

Tony – Care Coordinator

Tony thrives in our busy office environment. We think this is due to his early career in production management, which honed his skills in people management and problem solving.

Before joining us in 2014, Tony had discovered his passion for healthcare, working extensively in rehabilitative services for adults with physical and sensory disabilities. Tony says the best thing about his role is that he gets to help make a positive difference every day. 

Jan Care Coordinator - Finglas Home Help

Jan – Care Coordinator

Jan really enjoys carefully matching a Home Carer and service user, knowing they will build a great relationship together. She explains that this is one of the most rewarding parts of her job.

Jan came to us from a busy office environment, and it is this organisational experience combined with a previous role as a Healthcare Worker, that has made her highly adept at coordinating great care in the community. Janice is committed to ensuring that the people who use our service feel comfortable, safe, supported, and happy.

Louise Monitoring Scheduler - Finglas Home Help

Louise – Monitoring Scheduler

Louise grew up seeing her mother work for us and helping people in the community. This really made Louise want to work with us too. Louise supports the Care Coordinator team to efficiently schedule homecare calls and is always a friendly, cheerful voice on the other end of the phone for our Home Carers and service users.

Observing the dedication of our Home Carers working every day and particularly throughout the Covid-19 pandemic, has inspired Louise and makes her feel proud to work for Finglas Home Help/Care Organisation. 

Neasa - Finglas Home Help

Neasa – Scheduling Team Leader

Neasa believes that her background in IT and personal experience of homecare for her own mum, has only emphasised our Company’s high standards of care, communication, and safety. Neasa’s boundless energy and expertise meant that our Office Team’s transition to remote working during the pandemic was seamless, enabling our service to always stay open.

Neasa leads the Scheduling Team and with a particular focus on care continuity, she makes sure that all Home Carers take their annual leave so they can have a well-deserved break. She says to be part of a team which supports people to live happily at home with dignity, means the world to her. 

Frank Monitoring Scheduler - Finglas Home Help

Frank – Monitoring Scheduler

Coming from a fast-paced role in sales, Frank has really enjoyed the new challenge and supportive atmosphere of working in homecare. Starting as a Home Carer with us in 2019, Frank quickly progressed to the Monitoring and Scheduling Team. He says that he soon realised our Company is all about the community, placing our Service Users right at the very centre of all we do.

Frank brings this caring ethos into his own work. During Out of Hours, our Service Users and Home Carers know if they need advice or assistance, they can depend on Frank’s kind reassurance, experience, and good humour.  

Preethi - Finglas Home Help

Preethi – Scheduling and Accounts Assistant 

With a BA in Computer Engineering, a MA in Business Administration, and over 12 years’ experience in a customer-centric environment, it’s no wonder that Preethi equally enjoys talking to service users and talking to numbers!

She works closely with Accounts and the Scheduling Team to process payroll, payments, and billings, always ensuring that the service runs smoothly. Preethi is a creative problem solver and a natural collaborator. We are always grateful for her thoughtful expertise which enhances the efficiency of our organisation. 

Emilia Accounts - Finglas Home Help

Emilia – Accounts

Emilia is our Accounts Administrator and looks after our finances and payroll. She originally qualified as a Social Worker in Poland but when she came to Ireland studied and worked in accounting roles. She is nine years working with the Company having started as our Monitoring Administrator where she helped the Company Staff to transition to our bespoke live monitoring system.

She is super conscientious and extremely efficient in all she undertakes but has a wicked sense of humour as well. Emilia loved getting to know the staff and the clients with whom she enjoyed some lovely conversations. “It’s the part of the Monitoring role that I really miss – the fun with clients and the little chats with Care Staff”.

Emilia’s flair for accounts did not go unnoticed and she was successful in a promotion to Accounts Administrator in 2019. She runs a tight ship but always with understanding and a great desire to help.  

Jasmin Monitoring Officer - Finglas Home Help

Jasmin – Monitoring Officer

Jasmin is our extremely vigilant Monitoring Officer, supervising the delivery of the service via a bespoke, HSE approved Monitoring System. This responsive system and Jasmin’s attentive monitoring, contributes hugely to the health and safety of our service users. Any delays to scheduled care calls are swiftly responded to by Jasmin checking in with the Home Carers to ensure they have arrived safely to the Service User’s home.

Jasmin says since starting as a Home Carer six years ago, she has been given so many opportunities and moved forward in her career journey in more ways than she could have ever imagined. She explains “Finglas Home Help is a lovely company full of hard-working supportive people who have helped me in my growth. I am forever grateful to have started here as my first job, what a journey!”

Margaret Administrator - Finglas Home Help

Margaret – Administrator

When you contact the office, Margaret is the cheerful, friendly voice at the other end of the phone, always ready to provide assistance. She is the heartbeat of the company, ensuring that the office runs smoothly and efficiently.

Margaret’s kind and good-humoured interpersonal skills brighten the day of everyone she speaks to, while her attention to detail means you can rest assured that your query will be attended to promptly. Margaret says she loves her work and that taking the time to share in good news and a little joke with Carers and Service Users really makes her day.

Rachael HR Manager - Finglas Home Help

Rachael – HR Manager

Rachael’s vast experience in HR is a great asset to the Company, ensuring that we recruit and retain excellent Home Carers. She ensures that each new candidate has completed all necessary training and pre-employment checks, including Garda vetting.

Rachael recognises that Home Carers also need care themselves, she reminds staff to take proper rest breaks and provides exemplary personal support at one-to-one meetings. Rachael thinks that our Home Carers are second to none, she has confidence that each and every one always do their very best to support those who need it the most.

Aisling Quality Control Officer - Finglas Home Help

Aisling – Quality Control Officer

Aisling is responsible for the quality and safety of the service. She creates policies, procedures, and risk assessments to ensure our Company is fully compliant with all government legislation, making sure we are always striving to deliver best practice informed homecare.

Aisling is a qualified Social Care Worker and currently undertaking a MA in International Relations. Motivated from an interest in improving the quality of life for those she works with and for, Aisling is particularly passionate about the value of care work and ensuring that the people who use our service are listened to and have their choices respected. 

Claire Out of Hours Supervisor - Finglas Home Help

Claire – Out Of Hours Supervisor

As an Out of Hours Supervisor, Claire is highly adept at quickly responding to and resolving any urgent issues.  She is a natural problem solver and always a calm and reassuring voice at the end of the phone for Home Carers and Service Users.

Claire came to us from a private sector background. She says the change from profit driven work to working for a non-profit organisation where the aim is to support people’s wish to live at home, is just wonderful. 

Mary Out of Hours Supervisor - Finglas Home Help

Mary – Out Of Hours Supervisor

Mary explains that the most rewarding part of her job is being the listening ear on the phone when someone needs it. Following years of experience as a busy PA and as head receptionist for a private nursing home, it is no wonder that Mary is highly organised and extremely skilled at providing support over the phone.

Mary says she loves speaking to our service users and families, getting to know them, and providing reassurance. Mary says she really enjoys that each day is so different.